I came home Wednesday night to find a message on the answering machine. This is somewhat unusual, as most of the people who call us are trying to get us to donate money to some cause or another, and they don’t leave messages. I hit play:
Hi, this is [Name] from [Gastroenterology Practice]. This message is for Chad, I’m calling to confirm your appointment for a procedure at [Hospital] on May 7th.
This was somewhat alarming, because I had no recollection of scheduling any sort of procedure at [Hospital], let alone one for Monday…
I called them yesterday afternoon, and left a message. A couple hours later, just as I was starting to get annoyed that they were blowing me off, I got a call from a secretary there.
“OK,” she said, “I think we’ve figured out what happened…”
It seems that the last time I had an appointment with them, which was sometime in December, either the person who had the appointment immediately before mine, or the person who had the appointment immediately after mine needed to have a procedure scheduled for May, and it got put in the wrong file.
They were still trying to figure out who was actually supposed to be having a procedure on Monday (I’m not sure what sort of procedure it was– they didn’t say in the message– but none of the options are good), but they were quite confident that it wasn’t me. So, at least my memory isn’t failing…
But, boy, this doesn’t do wonders for my confidence in the care that I’m getting. I sure hope they found the person who’s due to have something done on Monday– they’ve got even more to worry about than I do.